Report an Issue

Responsible: Alberta Transportation and Economic Corridors

• Contracted out to La Prairie Group
• This includes the entrances to residences, turning lanes, rest areas and County road intersections within highway right-of-ways 
• La Prairie is responsible for road maintenance and repairs up to 20 m from the highway centerline

Report unsafe conditions to La Prairie by calling 1-800-828-3908 or email works@laprairiegroup.com

Responsible: CN Rail

• The County is not permitted to work within 5 meters on either side of CN infrastructure. County operators strive to make the best road conditions within our permitted zone near CN infrastructure 

Report unsafe conditions to CN call 1-800-465-9239. 

Responsible: Canada Post 

• Canada Post hires private contractors, or the delivery drivers, to clear in front of community mailboxes. This has been confirmed with the local Canada Post manager
• County operators make every effort not leave windrows in front of mailboxes. In times of heavy snowfall, the priority is to clear County roads.

Report damaged mailboxes or request snow removal on the Canada Post website

Responsible: County of Northern Lights

• The County is responsible for 
  • approximately 2000 km of road
  • entrances/parking lots for 17 water fill stations, 7 transfer stations, 2 landfills, 18 community facilities, and approximately 250 residential driveways enrolled in the residential snow removal program
• Road clearing is done in a priority order, as outlined in the County’s Level of Road Service Classification Policy; 
  • Main Routes
  • Roads to occupied residences and school bus routes
  • Snow plow posted driveways
• County operators address windrows left in entrances as soon as possible. In times when there is extreme snowfall, clearing windrows may take longer than anticipated

Report non-emergent road conditions, use the online reporting form or call the County office at 780-836-3348

Report an emergent situation, please call the County office at 780-836-3348. 

After-hours emergency: call the County office and wait for the message to list the phone number for the department you need to reach

Responsible: Property Owners

• With the exception of driveway/entrance windrow removal, property owners are responsible for snow removal on their properties. Property owners can hire local private contractors or utilize their own equipment to remove snow. In the event that you, a private contractor, or a neighbour, are removing snow from your property, we ask that you remember to
  • Avoid plowing snow on the County road while en route to properties, it can lead to even more unsafe driving conditions, especially at intersections
  • Avoid piling snow along the ditch, as it makes it difficult for graders to maneuver properly
  • Avoid increasing spring flooding issues by considering where you are placing snow piles
• County residents may be eligible to sign up for the Residential Snow Removal Program. There are costs associated with the service. Eligibility requirements are outlined on the Residential Snowplowing Program webpage. 
  • Please note that, effective January 13, 2026, the County is currently not accepting new sign-ups. This is in effect until June 30, 2026.