In Canada, municipalities serve as local government and are responsible for providing services, facilities, safety and infrastructure for their communities. In Alberta, the Municipal Government Act (MGA) guides how municipalities function, how they provide services that in the opinion of council are necessary or desirable for all or a part of the municipality.
On April 1, 2018, amendments to the MGA expanded the role of the Alberta Ombudsman to include municipalities as an authority under the office’s jurisdiction. The office of the Ombudsman works to protect Albertans by responding to complaints of unfair treatment by provincial government authorities, municipalities, the Patient Concerns Resolution Process of Alberta Health Services, health professions and other designated professional organizations. We operate under the Ombudsman Act to conduct independent investigations, promote standards of fairness and when necessary, make recommendations to improve administrative processes.
You can view the 2020 Alberta Ombudsman Report here.
Visit the Alberta Ombudsman website for more information and resources.
9925 – 109 Street, Suite 700
Edmonton, Alberta T5K 2J8
801 – 6 Avenue SW, Suite 2560
Calgary, Alberta T2P 3W2