Alberta Ombudsman

What does the Ombudsman do?

In Canada, municipalities have the responsibility of providing their communities with services, facilities, safety, and infrastructure as a part of their local government duties. In Alberta, the Municipal Government Act (MGA) is the guiding framework that outlines the services which municipalities must provide.

On April 1, 2018, the MGA was amended to include municipalities as part of the Alberta Ombudsman's jurisdiction. The Alberta Ombudsman is responsible for addressing complaints from Albertans regarding unfair treatment by provincial government authorities, municipalities, Alberta Health Services' Patient Concerns Resolution Process, health professions, and other designated professional organizations. Under the Ombudsman Act, the office of the Ombudsman investigates independently, upholds standards of fairness, and makes recommendations to improve administrative processes when necessary.

Visit the Alberta Ombudsman website for contact information and information related to complaints and investigation process.