COVID-19 (Corona Virus) Information for Residents

If you are sick or are unsure of your symptoms, please stay home and call Health Link at 8-1-1, or use Alberta Health Services online assessment tool. Do not go to your Family doctor, ER, or walk-in clinic.

To help protect you and your family against all respiratory illnesses, including flu and COVID-19, you should:

  • Wash your hands often and well
  • Avoid touching your face, nose, or mouth with unwashed hands
  • Avoid close contact with people who are sick
  • Clean and disinfect surfaces that are frequently touched
  • Stay at home and away from others if you are feeling ill
  • When sick, cover your cough and sneezes and then wash your hands
  • Practice Physical Distancing (learn more here)

Looking for more AHS information related to COVID-19? Visit the AHS website.


Support Information for Residents

Individuals and families

  • Temporary salary top-up for low-income essential workers
  • Increasing the Canada Child Benefit
  • Special Goods and Services Tax credit payment
  • Extra time to file income tax returns
  • Mortgage support
  • Utility Payment Deferral

People facing the loss of income

  • Canada Emergency Response Benefit (CERB)

Indigenous peoples

  • Addressing immediate needs in Indigenous communities
  • Supporting Indigenous communities public health needs and preparedness
  • Making personal hygiene products and nutritious food more affordable
  • In addition to the measures above, Indigenous peoples can also access benefits listed under Support for individuals and Support for businesses.

People who need it most

  • Improving access to essential food support
  • Supporting people experiencing homelessness
  • Supporting women and children fleeing violence
  • Providing youth with mental health support
  • Delivering essential services to those in need


  • Reduced minimum withdrawals for Registered Retirement Income Funds
  • Supporting the delivery of items and personal outreach
  • Providing immediate and essential services to seniors

Students and recent graduates


County of Northern Lights Penalty Deferrals  

  • The Council of the County of Northern Lights has agreed to defer penalties charged on unpaid Utility and Accounts Receivable Invoices between the period of April 1st and June 30th, 2020. Service disconnections will not occur during this period on utility accounts where the owners maintain a balance of less than $1,000.

  • Property Taxes will be distributed as normal, in May. The County of Northern Lights is asking those residents with the ability to pay to do so before June 30th In recognition of the current economic impacts of these trying times, Council has moved to waive the July 1st penalty on current property tax levy’s. The County Tax AutoPay Program will continue without change.


Alberta's Relaunch Strategy

Premier Jason Kenney has released the Government of Alberta's Relaunch Strategy. Click here to see it


Important Phone Numbers

  • Addiction Helpline: 1-866-332-2322
  • Kids Helpline: 1-800-668-6868
  • Mental Health Helpline: 1-877-303-2642
  • Toll-Free Crisis Hotline: 1-800-482-4357
  • Alberta Supports: 1-877-644-9992
  • Family Violence: 310-1818, or chat online, 8 am - 8 pm MST: 


Help During Tough Times

At some point in our lives we all have stressful times. We can be impacted by such things as financial pressures, unexpected difficulties, unemployment, or stressful situations such as the current outbreak of the novel coronavirus (COVID-19).

Alberta Health Services has resources and services available to help you or someone you know. Remember, if you are struggling you are not alone. There are supports in place to help you. Find them here.


Text4Hope Line

Alberta Health Services has launched a free daily text message system to provide a once-daily text with or without a related weblink, to provide support and build coping skills during the COVID-19 pandemic. To sign up, text COVID19HOPE to 393-939


I've been tested for COVID-19, now what?

​​​If you have had a nasopharyngeal (NP) swab to test for COVID-19, while you are awaiting your results you are required to remain in self-isolation, at home. While at home, please also continue to follow good respiratory etiquette, and good hand hygiene practices. Learn more here​.


I have received notice of a positive test result for COVID-19, what do I do?

​You will be contacted by AHS Public Health to advise on your self-isolation period. Please remain in self-isolation.​ Learn more here.


 Community COVID-19 Resource Guides



Info for those caring for a COVID-19 patient at home​: visit the AHS website here.

All national updates can be found at:

Updates from Alberta Health Services can be found at:



 Updated May 14th, 2020











Did You Know